Questions? Call or email

Frequently Asked Questions - janusGATE Mobile

How is janusGATE Mobile licensed?

janusGATE Mobile production licenses are provided on a perpetual basis. Fully functional time limited evaluation licenses are also available.

Seats are counted on a per network account basis.

  • one person with one network account with two phones accessing the same mailbox will count as one seat.
  • one person with one network account accessing their own mailbox and a common mailbox (eg support@example.com) will count as one seat.
  • one person with two network accounts will count as two seats.

License are provided within specific bands of seats. For example, smaller organisations would order a license for up to 100 seats, and larger organisations with a license up to 1,000 or 10,000 seats.

Contact janusNET for further information.

    How can I evaluate janusGATE Mobile?

    janusGATE Mobile is available for evaluation with a time limited license.

    1. If you do not have a web account with janusNET, you can request one by registering here.
    2. Once you have your janusNET web account, you need to login, and then you can download a copy of janusGATE Mobile here.
    3. You will also need an evaluation license key. These are available here.

    A range of Knowledge Base articles to aid evaluation and configuration is available here.

    With which smartphones does janusGATE Mobile operate?

    janusGATE Mobile operates with the following smartphones:

    • Windows Mobile 6 and higher
    • Windows Phone
    • iOS devices version 3 and higher
    • Android 
    • Symbian (S60 3rd Edition or later with Mail for Exchange)
    • Blackberry

    Further specifications are available here.

      With which e-mail servers does janusGATE Mobile operate?

      janusGATE Mobile operates with:

      • Microsoft Exchange Server 2007
      • Microsoft Exchange Server 2010
      • Microsoft Exchange Server 2013
      • Microsoft Exchange Server 2016

      Further specifications are available here.

        What additional software do I need to install on my smartphone?

        In most cases janusGATE Mobile does not require any additional software to be installed on the smartphone and uses the native e-mail application.

        For iPhone, Windows Mobile/Phone and Android no additional software is required. These smartphones all have e-mail applications on the phone which utilise Exchange ActiveSync to synchronise e-mail, calendar and contacts between the Exchange server and the phone.

        ManyNokia/Symbian smartphones come with Mail for Exchange. If not already present, it can be download from the Ovi store. Mail for Exchange utilises Exchange ActiveSync to synchronise e-mail, calendar and contacts between the Exchange server and the phone.

        Blackberries prior to v10 require an Exchange e-mail client.

        What configuration changes are required on the smartphone?

        None.

        janusGATE Mobile does not require any changes to the existing smartphone Exchange account configuration nor to the network settings.

        janusGATE Mobile does not interfere with the mechanism used to connect the smartphone to MS Exchange Server. The enterprise can use well known and established security methods such as TLS or IPSec for channel authentication and encryption.

        What changes are required at the organisation's firewall?

        None.

        janusGATE Mobile does not require any changes to the firewall configuration. janusGATE Mobile does not interfere with the mechanism used to connect the smartphone to  Exchange Server. The enterprise can use well known and established security methods such as TLS or IPSec for channel authentication and encryption.